Assignment of Candidate Relationship Managers
Role and Duties : Candidate Relationship Managers (CRMs) are assigned to each deployed resource, providing a direct channel for communication and assistance. They act as the main point of contact, ensuring a smooth experience for our contractors.
Ongoing Support : CRMs offer continuous assistance, guidance, and mentorship to contractors, promptly addressing their needs and concerns to maintain a positive work environment.
Resolving Issues : As advocates for our contractors, CRMs swiftly handle any issues or concerns, ensuring high satisfaction and performance levels are maintained.
Engagement Sessions with Deployed Teams
Objective : Regular engagement sessions are held to assess satisfaction, gather feedback, and strengthen our relationship with deployed teams.
Discussion Topics : These sessions cover performance evaluations, career development opportunities, and personal well-being, ensuring a comprehensive approach to engagement.
Feedback Integration : The feedback gathered during these sessions is used to improve support mechanisms and customize solutions to effectively meet individual needs.
Timely Client Communication
Openness : We maintain clear and open communication channels with our clients, offering insights into the performance and progress of deployed teams.
Regular Updates : Clients receive regular updates on milestones, project status, and any specific requirements, ensuring they stay informed and involved.
Client Satisfaction : Prompt communication enhances client satisfaction and builds long-lasting partnerships based on trust and dependability.
Bi-weekly Contractor Check-ins Communication
Methods : Contractors are contacted at least twice a week via phone and text, ensuring consistent and personalized engagement.
Objective : These check-ins help contractors feel supported, appreciated, and connected to the organization, enhancing their overall experience.
Issue Management : Any issues or concerns raised during these interactions are promptly addressed to maintain high morale and productivity.
Engagement Connect Sessions Focused on Growth
Key Areas : These sessions concentrate on career advancement opportunities, skill development, and the long-term benefits of working with clients.
Inspiration : Potential career paths within client organizations are highlighted, along with success stories to motivate and inspire contractors.
Interactive Sessions : Participation and discussion are encouraged to understand individual career goals and align them with organizational objectives.
Annual Increments Aligned with Market Trends
Performance-based Reviews : Annual performance assessments are conducted, aligned with current market trends and contractor contributions.
Transparency and Fairness : Increments are awarded based on performance, ensuring fairness and motivating contractors to excel in their roles.
Recognition of Excellence : Exceptional performance is acknowledged through monetary rewards and career advancement opportunities.
Retention Strategies Based on Service Tenure
Incentives and Benefits : Retention strategies are designed to reward tenure and loyalty, offering greater flexibility, additional training opportunities, and career progression support based on the length of service.
Customization : These strategies are tailored to meet the unique needs of our contractors, encouraging long-term commitment and satisfaction.
Sustained Engagement : Our retention strategies aim to reduce turnover and enhance continuity, fostering a stable and productive workforce.
Training on Emerging Technologies Learning
Resources Access : Contractors can access Prime Pro Learning (www.primeprolearning.com) for free or subsidized training on emerging technologies.
Skill Development : Courses are provided to enhance contractors' skill sets, making them more competitive in the market.
Career Growth : Continuous learning and professional development are encouraged, supporting contractors in advancing their careers within the IT industry.
